Core Values
Spring Grove is our heritage and people and the Core Values in which we believe:
Heritage
We seek to serve current generations while honoring the traditions and accomplishments of those who have gone before.
People
We believe our people are the key to Spring Grove’s success. We have a preference for building our organization from within, promoting and rewarding people based solely on performance against agreed upon objectives.
Education
We believe in educating the community about the value of prearrangement and options for end-of-life issues. We are dedicated to informing the community about the history and heritage of Spring Grove. We believe in continual education and development of all employees.
Service
We value serving families and supporting colleagues in their service to families. We are dedicated to serving all families in the Spring Grove tradition of excellence, compassion, honesty, and integrity.
Compassion
We embrace the significance of individual lives. We value easing the burden of grief by providing meaningful, personalized celebrations of life and supporting a healthy transition through the grieving process. We treat all visitors with the utmost consideration and care. We have funerals every day; the families we serve do not.
Integrity
We always do the right thing. We are honest and straightforward with each other. We uphold the values and principles of The Spring Grove Family in every action and decision.
Respect
We view our work with families as a sacred trust. We have reverence for the dead. We respect diversity in cultures, traditions and opinions. We respect our families, customers, visitors, and colleagues, and treat them as they want to be treated. We believe that people work best when there is a foundation of trust.
Principles
These are the Principles & supporting behaviors that flow from our Purpose & Core Values:
We seek to be the best
We strive to be the best in all areas of strategic importance to Spring Grove. We benchmark our performance rigorously against the very best in end-of-life organizations, both locally and nationally. We learn from both our successes and our failures.
We listen to others and each other
We seek to understand the needs of the families first. We listen to the needs, concerns and feelings of all the families we serve. We value everyone’s opinions both internally and externally.
We think long-term
We are the guardians of the heritage of those who have gone before us. Spring Grove will be here long after we are gone. We always consider the long-term implications of our policy and design decisions. Consistency is important to preserve and maintain the grandeur and natural beauty of Spring Grove. We make financial decisions to ensure Spring Grove’s long-term sustainability. We develop and maintain a strategic plan with clearly articulated and aligned objectives and strategies.
We work cooperatively in order to present one face to the public
We interact with the public at all times to present one Spring Grove that provides a variety of end-of-life services. We work together with confidence and trust across organizations and functions of The Spring Grove Family. We provide complete end-of-life services with seamless transitions between all funeral and cemetery services. We believe that doing what is right for Spring Grove will lead to mutual success for both Spring Grove and our employees.
We measure our performance
Our operations are benchmarked and evaluated rigorously against the very best in end-of-life organizations, both locally and nationally with the objective of striving for continuous improvement in the areas of quality, service and innovation. Our services are continually improving to promote the highest quality of end-of-life services.
We make decisions to support and protect our heritage
We are judged by how we act. Our shared core values sustain everything we do. Throughout changing times, our constant values guide our policy and design decisions. Consistency is important to preserve and maintain the grandeur and natural beauty of Spring Grove.
We serve everyone
Spring Grove seeks to be available to all. We value diversity and inclusiveness. Employees from varied backgrounds enrich our Spring Grove Family culture and support our business success. Diversity efforts help to ensure the representation of more varied perspectives, experiences and backgrounds. We aim to inspire the best in our people and promote pride in our company. We strive to meet the needs of families with different religious beliefs, varying economic ability, and all races.
We value differences
We listen to and seek to understand the needs of each other and our families. We see the value of diversity in people and thoughts. The diversity of the employees of the Spring Grove Family reflects the diversity of Cincinnati. We value everyone’s opinions, the public, our employees and our volunteers. Conflicting views provide the opportunity to explore opinions of others to move toward our common Vision. Clear and open communication is a cornerstone of The Spring Grove Family.